Legal
Effective September 10, 2026. These Terms govern all purchases, orders, account use, and commercial transactions conducted through www.novodermacare.com and related Novo Derma professional ordering channels, operated by Novo Derma, Inc., a Delaware corporation. By creating a professional account, submitting an order, accepting an invoice, purchasing merchandise, or otherwise conducting business with Novo Derma, the purchaser acknowledges that it has read, understood, and agreed to these Terms.
Novo Derma operates primarily as a business-to-business (“B2B”) professional skincare supplier serving med spas, medical practices, aesthetic practices, physicians, dermatology practices, surgeons, licensed providers, and other qualified commercial customers. By placing an order, Customer represents that:
Novo Derma develops and distributes professional topical skincare products, including products designed for post-procedure skincare and aftercare. Novo Derma products sold through this website are non-prescription topical cosmetic products unless expressly stated otherwise. Products are not intended to diagnose, treat, cure, or prevent disease. Website descriptions, photographs, educational information, protocols, research references, and other content are provided for professional and commercial informational purposes.
Novo Derma does not provide medical advice through the website. Qualified professionals remain independently responsible for determining whether a product is appropriate for a particular client or patient and for complying with all applicable professional, licensing, advertising, and regulatory requirements.
Certain products, pricing, or portions of the website may require an approved professional account. Customer is responsible for:
Submission of an order does not automatically constitute acceptance. Novo Derma may accept, reject, limit, place on hold, or cancel an order for legitimate business reasons, including:
Prices are stated in U.S. dollars unless otherwise indicated. Novo Derma may offer professional pricing, wholesale pricing, case pricing, promotional pricing, volume pricing, or separately negotiated commercial pricing. Pricing may change prospectively without notice. The amount applicable to an accepted transaction is the amount disclosed at checkout, stated on the applicable invoice, or contained in a written commercial agreement. Applicable taxes, shipping, handling, and separately disclosed fees may be added.
Novo Derma may accept credit cards, debit cards, ACH transfers, electronic payments, or other approved payment methods. By submitting payment information, Customer represents and warrants that: (1) Customer is authorized to use the payment method; (2) the information provided is accurate; (3) Customer authorizes Novo Derma and its payment processors to process the transaction; (4) Customer authorizes payment of the amount disclosed at checkout or on the applicable invoice; and (5) the transaction represents a legitimate commercial purchase. Payment transactions may be processed by third-party merchant processors, gateways, acquiring banks, card networks, and financial institutions.
Novo Derma may request additional information before processing or shipping an order. Verification may include:
Products are shipped to the address provided by Customer. Customer is responsible for supplying an accurate and complete shipping address. Estimated shipment and delivery dates are estimates unless Novo Derma expressly guarantees a date in writing. Novo Derma is not responsible for delays outside its reasonable control, including carrier delays, weather, transportation interruptions, governmental actions, supply-chain interruptions, or force majeure events. If Novo Derma cannot fulfill an order, it may cancel the affected portion and issue an applicable refund.
Customers should inspect merchandise promptly upon delivery. Claims involving the following should be submitted to Novo Derma within five (5) business days after confirmed delivery:
All purchases are governed by the Novo Derma B2B Refund & Return Policy, incorporated into these Terms by reference. Eligible unopened merchandise may generally be submitted for return authorization within 14 calendar days after confirmed delivery. Approved discretionary B2B returns may be subject to a 15% restocking fee. No merchandise should be returned without prior authorization.
Products may be non-returnable if they are:
Purchasing Novo Derma products does not automatically create a distributorship, franchise, agency relationship, exclusive territory, or other commercial relationship. Customers may not:
Customer is responsible for complying with storage, handling, use, and product instructions supplied by Novo Derma. Novo Derma is not responsible for deterioration, contamination, or damage resulting from improper storage or handling following delivery.
Individual cosmetic outcomes and experiences vary. Photographs, testimonials, clinical information, research references, case examples, and educational materials do not constitute guarantees of identical results.
Unless expressly stated otherwise, Novo Derma products offered through this professional skincare platform are non-prescription, non-injectable topical cosmetic products. They are not intended to diagnose, treat, cure, or prevent disease.
Novo Derma, NovoSerum®, associated brands, trademarks, product names, photographs, website content, graphics, educational materials, and proprietary technology are owned by or licensed to Novo Derma and its affiliated entities. Purchasing merchandise does not transfer intellectual-property ownership or grant rights to reproduce proprietary materials except as expressly authorized.
Customers should contact Novo Derma promptly regarding disputed transactions, incorrect orders, delivery problems, returns, or refunds so that legitimate concerns can be investigated. Nothing in these Terms eliminates legitimate payment-dispute rights available under applicable law or payment-network rules. Customers agree not to knowingly or fraudulently claim that:
Except for warranties expressly provided in writing, and to the maximum extent permitted by law, Novo Derma disclaims implied warranties, including warranties of merchantability and fitness for a particular purpose. Nothing in these Terms excludes warranties that cannot legally be excluded.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOVO DERMA SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS OPPORTUNITY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOVO DERMA’S AGGREGATE LIABILITY ARISING FROM A PARTICULAR COMMERCIAL TRANSACTION SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID TO NOVO DERMA FOR THE PRODUCTS GIVING RISE TO THE CLAIM.
Novo Derma shall not be responsible for delays or failures caused by circumstances outside its reasonable control, including natural disasters, severe weather, fire, transportation disruptions, carrier failures, governmental actions, labor disruptions, public-health emergencies, utility failures, or material supply-chain interruptions.
Information collected through the website or commercial transactions will be handled in accordance with the Novo Derma Privacy Policy and applicable law. Information may be disclosed to service providers reasonably necessary for payment processing, order fulfillment, fraud prevention, website operation, communications, and legitimate business operations.
These Terms and commercial transactions with Novo Derma shall be governed by the laws of the State of Delaware, without regard to conflict-of-law principles, except where applicable law provides otherwise. Any dispute arising from these Terms or a transaction shall be brought in an appropriate state or federal court having jurisdiction, unless the parties have entered into a separate written agreement providing otherwise.
Novo Derma may update these Terms periodically. The version applicable to a transaction will generally be the version available to Customer when the applicable order is submitted.
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain effective to the fullest extent permitted by law.
These Terms, the Refund & Return Policy, Privacy Policy, applicable checkout disclosures, invoices, and any separately executed commercial agreement constitute the agreement governing the applicable transaction. A separately signed agreement will control to the extent it expressly conflicts with these Terms.
Novo Derma, Inc. · 7320 E. Butherus Drive, Scottsdale, AZ 85260 · Phone: 833-721-5272 · Email: support@novodermacare.com · Website: www.novodermacare.com
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